Return & Refund Policy

Welcome to SkeepQ. This Return & Refund Policy explains how refunds are handled for transactions made through our platform, including queue tokens and merchant goods/services.

1. Token-Based Transactions

SkeepQ issues digital tokens that represent your place in a queue or access to a service. Each token must be validated by the merchant within 24 hours.

2. Refund for Unvalidated Tokens

A refund will be issued if:

• The token is not validated within 24 hours of purchase
• The merchant system fails to confirm or process the token

After 24 hours, if no validation has occurred, the transaction is automatically eligible for refund review.

3. Refunds for Goods or Services

If goods or services received are defective, incorrect, or not as described, users may request a refund review.

• Damaged or defective goods
• Incorrect order fulfillment
• Service not matching description

4. Mediation Process

SkeepQ acts as a neutral mediator between users and merchants in disputes. We may request evidence from both parties before making a decision.

Final resolution may include:

• Full refund
• Partial refund
• Replacement or re-service by merchant
• Denial of refund if claim is not valid

5. Non-Refundable Cases

• Successfully validated and completed tokens
• Change of mind after service delivery
• User failure to follow merchant instructions
• Disputes without sufficient evidence

6. Refund Processing

Approved refunds will be returned to the original payment method. Processing time depends on payment providers and banks.

7. Merchant Responsibility

Merchants are responsible for fulfilling services once a token is validated. SkeepQ may intervene where disputes cannot be resolved directly.

8. Policy Updates

We may update this policy periodically. Continued use of SkeepQ constitutes acceptance of updates.

9. Contact Us

SkeepQ
Email: hello@skeepq.com
Website: www.skeepq.com